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AppFolio Property Manager.

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Please reach out to us if you have any questions about our services.

Services

Community Management Services

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Community Management Services

  • Plan, organize and prepare notices and agendas
  • Attend and/or run board and homeowner meetings
  • Guide and assist the Board regarding their governing documents
  • Provide long term strategies to remedy financial deficits
  • Provide records and file maintenance complying with governing documents
  • Maintain board minutes
  • Correspondence with homeowners
  • Resolve owner requests as they pertain to the administration of the association

Facilities Management Services

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Facilities Management Services

  • Provide regular property inspections
  • Authorize and facilitate those activities necessary to maintain the property as directed by the board
  • Obtain bids, meet vendors on site and follow up on their performance
  • Negotiate contracts for maintenance, landscaping, and other services
  • Oversee regular maintenance
  • Provide 24 hour a day, 365 days a year, on-call, emergency maintenance services
  • Provide consulting services for special projects

Financial Management Services

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Financial Management Services

  • Provide professional operating and reserve study budget preparation
  • Collect assessments and mail late notices
  • Provide full accounting services, (banking, accounts payable and receivable)
  • Disburse monthly and year-end accrual basis financial statements by 5th working day of following month
  • Assist in annual audit of the association
  • Provide accounting for association employee payroll

Association Governance Services

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Association Governance Service

Communication
One of the most effective ways to help increase support of Board decisions is through communication. If the members are informed of the issues facing their community and understand why the Board makes the decisions that it does, then they are more likely to support and comply with those community decisions. In addition, effective communication also allows Members to voice their comments, requests, concerns and ideas so that the Board can make its decisions based on the best interests of the entire membership.

To achieve support and adherence to the governance by the membership we foster communication through board and committee meetings, newsletters, private intranets for the board and committees, and Online Services for members to stay abreast of board and committee meeting schedules, meeting minutes, and actions taken. With our communication programs, members can even participate in membership surveys and vote – all online.

Responsibilities
Clear delineation of association responsibilities allows the association to optimize the use of Board, committee, and volunteer resources. Our management philosophy views the Board of Directors as the policy making body of the association. Our managers act as advisor to the Board when our expertise and experience can add value. We view our role as the Managing Agent for your community responsible for carrying out the directives of the Board. In this way the Board may delegate the day-to-day operations of the association to the manager such as:

  • Completing regular inspections of the property
  • Reporting violations of the Covenants, Rules and Regulations, and the Design Standards
  • Providing notice to homeowners whose property is out of compliance
  • Working with the homeowner to resolve the issue

Business & Financial Services

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Business & Financial Services

Maintaining complete, accurate, and timely association financials is a cornerstone of our firm. We produce all the necessary financial information your association will need to make sound financial decisions.

From developing Pro-Forma operating budgets to reserve funding, our firm has the resources to protect and maintain the financial health of your association. As part of our services we provide the following financial reports on both an interim and annual basis:

  • Accounts Receivable Report
  • Balance Sheet
  • Bank Reconciliation of All Accounts
  • Budget Comparison Report
  • Cash Disbursement Report
  • Operating Budget

Community Building Services

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Community Building Services

“Positively managing the expectations of the membership can be a great enhancement to the quality of life in a community.”

Our managers play a key role in building a sense of community and positively affecting members’ perceptions of their association through consistent communications and management of quality events.

To help increase community involvement and volunteer effort, our managers focus on a comprehensive communications program to educate members and provide them with a better understanding of association life. Through printed association newsletters to leading Online Services that provide members with convenience and accessibility to association information and activities, we offer a complete and unparalleled solution for our clients.

Online Association
Services

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Online Association Services

Access to Management Software

We’re excited about offering our customized management software to our clients providing a level of access to information for both Board members and Homeowners you have never experienced before. Board members are provided in depth knowledge of the current financials and operations of their community. We consider this service an invaluable  level of productivity for Board members, connecting communities, committees  and residents.

Our online management software includes access to:

  • Current financial statements, arrears reports and unit balances
  • Maintenance  and architectural change requests from residents
  • Current maintenance contracts and scheduled tasks
  • Streamlined distribution of messages and notices to groups and residents
  • Maintenance map of Association/ Homeowner responsibilities.
  • Provide convenient payment options, including smart phone access & free electronic checking
  • Instant access to electronically stored Association Documents
  • Customized calendar of events

If you would like to learn more about the level of features please contact our office today for a free introduction to the services provided by Best Management Co.

Debbie Weaver, CEO

Property Management Services

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Property Management Services

“We know that a well-maintained property produces the highest returns for owners – and we’re proud to offer a long list of satisfied owners as testimony to our maintenance programs.”

Our staff has the ability to identify and solve your maintenance issues quickly and effectively utilizing our network of carefully screened vendors who know the level of service and quality our clients expect. As part of our maintenance program, we provide regular site inspections of the property, present our findings to the Board, and assist in securing bids when maintenance work is needed.

With our Online Services and our emergency phone line, residents can even report maintenance concerns from anywhere and at anytime.

Support & Additional Services

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Support Services

SUPPORT SERVICES

  • Provide Timely response to board and homeowner inquiries or maintenance requests
  • Prepare and mail welcome packets to new owners
  • Communicate with property owners to identify their issues and find appropriate solutions
  • Issue notices of violation of association rules and regulations
  • Administer the associations insurance portfolio, including the filing of claims
  • Prepare, copy, print and mail association communications

 

ADDITIONAL SERVICES

  • Take Professional board minutes
  • Supply forms:
    • Resale Certificates
    • Condo/Bank questionnaire
  • Assistance with emergency preparedness program

 

COMMUNITY WEBSITES

Your community can benefit from:

  • Better community relations achieved through expanded communication
  • Increased association rule compliance

What sets us apart from the competition?

  • Proactive management

    We are proactive in condominium and HOA property management. We don’t wait for the board to ask us to do our job. We immediately get to work, checking building systems, and managing all aspects of the property. We provide detailed and accurate budgeting for both the long and short-term.
  • The highest standards

    We specialize in Condominium and Homeowners Association professional management. We have the highest standards when it comes to customer service for all of our clients. Believing that as a homeowner you deserve the best quality service as if our managers lived within the community themselves.
  • Attention to detail

    Our New Client Services Program includes the implementation of an upfront, detailed evaluation of each new community. We strive to understand your needs and goals in order to provide you with the best service possible.
  • Competitive pricing

    All-in competitive pricing means our clients never worry about unexpected management fees ever again. We can help you save money year-over-year through sound business practices and attention to cost savings.
  • Better living through technology

    Living in a community and communication with the management team should be easy. Our portal includes so many features: free online payment that instantly posts, access to all documents, submit architectural review requests, real time online voting for the board members, instant maintenance requests, a community calendar and so much more!
  • Highly skilled staff

    Our community managers work as a team, and collaborate with each other. They are well trained and versatile in project management, maintenance and finances. We believe that the person who manages the community should be involved in every part of their community to truly serve then the best.
  • Flexibility

    We do not have contracts with any one maintenance company. We allow the community to choose who they trust and want to work with on their homes. We do have trusted and preferred vendors to choose from, but the community is not limited to using just those vendors.
  • Proactive management

    We are proactive in condominium and HOA property management. We don’t wait for the board to ask us to do our job. We immediately get to work, checking building systems, and managing all aspects of the property. We provide detailed and accurate budgeting for both the long and short-term.
  • The highest standards

    We specialize in Condominium and Homeowners Association professional management. We have the highest standards when it comes to customer service for all of our clients. Believing that as a homeowner you deserve the best quality service as if our managers lived within the community themselves.
  • Attention to detail

    Our New Client Services Program includes the implementation of an upfront, detailed evaluation of each new community. We strive to understand your needs and goals in order to provide you with the best service possible.
  • Competitive pricing

    All-in competitive pricing means our clients never worry about unexpected management fees ever again. We can help you save money year-over-year through sound business practices and attention to cost savings.
  • Better living through technology

    Living in a community and communication with the management team should be easy. Our portal includes so many features: free online payment that instantly posts, access to all documents, submit architectural review requests, real time online voting for the board members, instant maintenance requests, a community calendar and so much more!
  • Highly skilled staff

    Our community managers work as a team, and collaborate with each other. They are well trained and versatile in project management, maintenance and finances. We believe that the person who manages the community should be involved in every part of their community to truly serve then the best.
  • Flexibility

    We do not have contracts with any one maintenance company. We allow the community to choose who they trust and want to work with on their homes. We do have trusted and preferred vendors to choose from, but the community is not limited to using just those vendors.
  • Proactive management

    We specialize in Condominium and Homeowners Association professional management. We have the highest standards when it comes to customer service for all of our clients. Believing that as a homeowner you deserve the best quality service as if our managers lived within the community themselves.
  • The highest standards

    We are proactive in condominium and HOA property management. We don’t wait for the board to ask us to do our job. We immediately get to work, checking building systems, and managing all aspects of the property. We provide detailed and accurate budgeting for both the long and short-term.
  • Attention to detail

    Our New Client Services Program includes the implementation of an upfront, detailed evaluation of each new community. We strive to understand your needs and goals in order to provide you with the best service possible.
  • Competitive pricing

    All-in competitive pricing means our clients never worry about unexpected management fees ever again. We can help you save money year-over-year through sound business practices and attention to cost savings.
  • Better living through technology

    Living in a community and communication with the management team should be easy. Our portal includes so many features: free online payment that instantly posts, access to all documents, submit architectural review requests, real time online voting for the board members, instant maintenance requests, a community calendar and so much more!
  • Highly skilled staff

    Our community managers work as a team, and collaborate with each other. They are well trained and versatile in project management, maintenance and finances. We believe that the person who manages the community should be involved in every part of their community to truly serve then the best.
  • Flexibility

    We do not have contracts with any one maintenance company. We allow the community to choose who they trust and want to work with on their homes. We do have trusted and preferred vendors to choose from, but the community is not limited to using just those vendors.

Frequently Asked Questions

A management company is contracted by the Board of Directors to provide such services as: Collection of assessments, supervision of subcontractors, obtaining bids for subcontracted services, providing financial statements and collection reports, as well as a general clearing house for problem solving, communications with homeowners and the Board of Directors and to serve in an advisor capacity. The management company reports directly to the Board and all decisions are made by a majority vote of the Board of Directors. The management company may be reached online through the Management Office page on this website or by phone from the numbers listed on the Contact Us page on this site.

It is a non-profit corporation registered with the State and managed by a duly elected Board of Directors. Its purpose is to maintain all common areas and to govern the community in accordance with the provision of the legal documents: CC&Rs, Bylaws, and Articles of Incorporation. The governing legal documents for the association may be viewed online within the Resource Center page of this site. The corporation is financially supported by all members of the homeowners association. Membership is both automatic and mandatory.

The Covenants, Conditions and Restrictions (CC&Rs) are the governing legal documents that set up the guidelines for the operation of the planned community as a non-profit corporation. The CC&Rs were recorded by the County recorder’s office of the County in which the property is located and are included in the title to your property. Failure to abide by the CC&Rs may result in a fine to a homeowner by the Association. The governing legal documents for the association may be viewed online within the Resource Center page of this site.

The Bylaws are the guidelines for the operation of the non-profit corporation. The Bylaws define the duties of the various offices of the Board of Directors, the terms of the Directors, the membership’s voting rights, required meetings and notices of meetings, and the principal office of the Association, as well as other specific items that are necessary to run the Association as a business. The Bylaws for the association may be viewed online within the Resource Center page of this site.

The Homeowner’s Association again is a corporation and therefore a governing body that is required to oversee its business. The Board of Directors is elected by the homeowners, or as otherwise specified in the bylaws. The limitations and restrictions of the powers of the Board of Directors is outlined in the Association governing documents found within the Resource Center page of this site.

Most associations have developed Rules and Regulations as provided for in the CC&Rs and adopted by the Board of Directors. Rules are established to provide direction to the homeowners for common courtesies with regard to parking, vehicles, pets and pool use hours, etc. In addition, your Association will adopt Architectural Guidelines with procedures for submitting requests to make exterior changes to your home. Such changes may include patio covers, decks, landscaping, exterior color changes or extensive interior changes and additions. These rules and guidelines are set up to maintain the aesthetic value and integrity of the community on behalf of all owners, and hopefully protect the market value of your investment as well. Violations of these rules may result in action by the Board of Directors and a fine. In addition, if you proceed with an exterior improvement or change, without written approval of the Board of Directors, or Architectural Committee, as applicable, you will be required to remove or correct the alteration and/or be fined for the violation. For more information about this topic visit the Resource Center page of this site.

If residents cannot resolve a situation between themselves, then turn to your Association. Should you have a situation that does not appear to be resolved through neighborly means, and you are willing to actively participate in the enforcement provided by the Policies and Guidelines, you may complete a Covenant Violation form online. The Violation form may be found within the Management Office page on this site. If the situation is deemed in violation of the Policies and Guidelines, the Board of Directors will institute the enforcement policy. Your continued assistance may be required.

Yes. Notice of the time and place of any regular board meeting will be noted in the community newsletter, or accessed online on the Calendar page.

The Contact Us page of this website will inform you of the status of current committees organized and committee contact information. If you are interested in volunteering, please contact the committee chair or fill out the online volunteer form found on the Management Office page of this site.

The assessment is the periodic amount due from each homeowner to cover the operating expenses of the common area and provide for reserve funds for replacement of common facilities in future years. Your assessments are due on the first of the month. Statements will be sent for assessments as a reminder of the amount due.

The Department of Real Estate typically requires an initial budget from the developer for each community that a developer proposes to build. This budget is set upon specific guidelines for utilities, landscaping, administration, etc. Reserve funds are monies set aside for future expenses due to the life expectancy of certain items: lighting, street resurfacing, pool equipment, etc. These amounts are then divided by the number of units built in a given phase of the development. Subsequent budgets are developed by the Board of Directors and adjusted periodically to meet anticipated expenses.

There is no concrete answer to this. Typically the Civil Code provides for annual increases, but not to exceed 20 percent per year without the vote of the membership. The Board of Directors may approve an increased budget, increasing your assessment up to this percentage in order to cover increased costs of operating and maintaining the common area and sufficient reserve funds.

The maintenance and management services incurred by the Association are dependent upon timely receipt of the assessments due from each homeowner. Late payments will result in a late charge as assessments are due on the first of the month. In addition, the CC&Rs allows the Association to charge late charges and interest and proceed with a lien on your property, or foreclosure proceeding for nonpayment of assessments.

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Contact Form

Best Management Co.

Email

Info@bestpmc.net

Phone

Address

3805 108th Ave NE
Suite 210
Bellevue, WA 98004
United States

Please be aware our office is currently closed for walk- ins due to COVID-19. Please call and make an appointment.